Returns

Our products are made in very small batches, hence we are unable to accept any returns on any of our offerings. However, if there was an error in your order, please reach out to our Customer Service department at [email protected] within 5 days of purchase.

 

Exchanges 

We do not accept any exchanges on our products. Once the item is delivered, we cannot take it back. 

 

Damaged or Wrong Items

Occasionally items may be damaged during transit, which is unfortunately out of our control. Should this happen, please contact customer service for assistance immediately. Do not throw the damaged product or packing slip away! You will be asked to provide photographic proof of damage (or evidence of any missing items). Depending on the circumstances, you may be asked to file a claim with the appropriate shipping courier to receive reimbursement for the damaged items. 

If you receive the wrong items by mistake, please leave the products unopened and contact customer service immediately. For the exchange of product, customer service must be notified within 2 business days of the package’s initial arrival.

 

Shipping

Free shipping over ₹999/- is only applicable within Delhi NCR. All orders from outside Delhi NCR will be eligible for shipping costs.

This offer is valid within India Only.

For domestic buyers, orders are shipped through registered domestic courier companies only. 

Once your order is placed, you will be notified of the shipping date. If you have an urgent request, please contact us and we will do our best to accommodate you. Once the order has been shipped a tracking number will be provided to you as well, on the email registered by the user.

Urbanic Organix is not liable for any delay in delivery by the courier company and postal authorities.  Delivery of all orders will be to the registered address of the buyer as per the credit/debit card, unless specified at the time of order.  If a package arrives in damaged condition, the customer should refuse the shipment from the carrier and inform Urbanic Organix immediately.

Estimated timeline:

Shipping (including handling) your order will take between 4-7 working days. 

We want you to be happy and healthy!